Auto Finance Excellence - June 18, 2021 Auto dealerships and lenders are likely familiar with “know your customer” requirements, which typically involve obtaining identification information ...

Know your customer software (KYC software) is a critical tool used by businesses, particularly in the financial sector, to comply with regulations designed to prevent identity theft, financial ...

LONDON For more than a decade, U.S. regulators have been advising bankers to know more about their customers than who they are. In the next five years that may become the global norm as technology ...

By establishing a direct connection with your customers, your team will have the proper empathy to speak their language, represent them with passion and stay abreast of their evolving hurts and needs.

The benefits of excellent customer data are real, and businesses all over the world are experiencing the incredible results. If your business isn’t one of them, you – and your customers – are missing ...

Adding thinking, feeling and doing questions to your customer research will help you get to know your customers’ desired experiences, how to best solve them and where along that path to create them.