In just a handful of years, the business of emotion detection — using artificial intelligence to identify how people are feeling — has moved beyond the stuff of science fiction to a $20 ...

‘Emotion detection’ AI is a $20 billion industry. New research says it can’t do what it claims. Artificial intelligence advanced by such companies as IBM and Microsoft is still no match for ...

AI agents are being trained to detect and respond to human emotions using natural language processing (NLP), voice analysis and even facial recognition.