Eltropy's Video Banking allows community financial institutions to deliver secure, high-touch service anywhere.

Human agents reemerge as essential components in customer service strategies amid AI integration challenges, Gartner finds.

Bolt Insight, providers of the qualitative research platform BoltChatAI, has achieved SOC 2 Type I certification.

Amplitude, a digital analytics platform provider, has acquired Kraftful, a voice-of-the-customer (VoC) startup, to give teams a 360-view of their customers so they can build better products and ...

Sales leaders look to increase account activity rather than account numbers, Gartner finds. Plus: Human agents reemerge as essential components in customer service strategies.

Cloud communications platform provider Infobip has expanded its partnership with NumHub to offer Branded Calling ID (BCID) as part of its Voice product solution.

Highspot, a provider of go-to-market technology, introduced Highspot Agents, an artificial intelligence advancement that captures insights from what is said in buyer conversations, shared in content, ...

New integrations enrich Clari's Revenue Context, unifying data, cadences, and workflows and activating Clari AI Assistants and Agents to automate actions across the revenue lifecycle ...

VideoAmp, a media measurement company, has expanded its relationship with Amazon Web Services (AWS) to offer privacy-enhanced, cloud-native measurement solutions on AWS Clean Rooms.

CallRail, a lead engagement platform provider, has launched conversion signals, an artificial intelligence-powered capability that automatically tags calls that convert into appointments so marketers ...

Auxia has added a natural language interface and advance analytics to its Analyst Agent to further help marketing teams access, interpret, and act on campaign data.

Consumers like me make every effort to stay under the radar, invisible to traditional sales and marketing funnels.