Most companies understand the benefits of standardizing critical processes: reduced variation, higher throughput and quality, ...

Seven of the world’s 10 most valuable companies have launched platform businesses, as have over 60% of unicorn startups. Many ...

What would happen if CEOs began writing employee communications using gen AI? Would anyone notice? Probably not, according to a new study. But that doesn’t mean CEOs should use it to write everything.

When leaders have misconceptions of what empathy entails, they don’t know how to practice it—or they practice it badly. Many ...