Over the past several months, the exhibition floors at trade shows, product launches, and industry panels have painted a clear picture with regard to the tools, tech, and trends driving the next era ...

We’ve come a long way from up/down monitoring. From factory floors to modern enterprise infrastructure, IT admins now require significantly more information than a simple check to determine whether a ...

AI agents are shaping up to be one of the next major developments in enterprise technology. From marketing orchestration and customer experience automation to digital assistants and internal ...

What if scientific research were as easy to Google as dinner recipes? That’s the question I found myself asking after ...

SuperDial, a voice AI startup focused on automating administrative phone calls, has raised $15 million in Series A funding.

AI is everywhere in CX and contact centers right now. From virtual agents to real-time analytics, it’s clear that intelligent ...

Benjamin Dorr is the CEO of WellSaid and brings 20+ years of experience operating and investing in early-stage and growth-stage companies, primarily in technology. Immediately prior to WellSaid, ...

Rebecca Jones is chief operating officer of WestCX, parent company of Mosaicx and TeleVox, under the West Technology Group ...

Global spending on cloud computing is expected to hit $1.3 trillion by 2025, a figure that reflects the extraordinary demand ...

AI is everywhere, even in senior leadership. Many executives use AI to scale themselves with digital twins, or AI-powered ...

Eager to gain a competitive edge, many organizations rushed to implement artificial intelligence (AI) in recent years. For ...

A musician sits at their computer, not composing note by note, but steering an AI collaborator through a live ...